A direct line through the Veil

Call upon
the Keepers.

Whether a relic has gone silent, a gate will not open, or you simply have a story to share, send us a message. Your request will travel directly to Dungeon Ark support.

Open a support request

Send a message

Your name Email for our reply What can we help with? Device and app version Optional How can we help? Please include at least 20 characters.

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Common paths

A few answers before
you cross the Gate.

Purchases

Include the marketplace used and the transaction date, but never send full payment details.

Lost progress

Tell us when you last saw the correct progress and whether your device or account recently changed.

Bug reports

Steps to reproduce the issue, device details, and the exact error message help us investigate.